Grievance Redressal

Last Updated: 19 August 2026

HamaraKart.com is committed to addressing customer concerns fairly, transparently and efficiently.

If you have a complaint regarding an order, payment, delivery, product quality, refund, privacy or any other service issue, please contact us.

Customer Support

Legal Entity: mts projects
Address: 5/17, NIT5, Faridabad, 121001, Haryana, India
Email: support@hamarakart.com
Customer Support: +91 9328314899

Grievance Officer

Name: Ankit Gupta
Designation: Grievance Officer
Email: support@hamarakart.com
Phone: +91 9328314899
Address: 5/17, NIT5, Faridabad, 121001, Haryana, India

Customers should provide their order number, registered mobile number and a clear description of the complaint wherever applicable.

We will make reasonable efforts to acknowledge, investigate and resolve complaints within the timelines applicable under relevant laws and our internal customer-support process.

Escalation

If you are not satisfied with the resolution provided by customer support, you may escalate the matter by contacting the Grievance Officer using the details above.

Contact

HamaraKart.com
Operated by mts projects
5/17, NIT5, Faridabad, 121001, Haryana, India
Email: support@hamarakart.com
Customer Support: +91 9328314899