Return & Replacement Policy

Last Updated: 19 August 2026

HamaraKart sells fresh vegetables, agricultural products, grocery items and daily-use essentials. Because some products are perishable, return and replacement conditions may vary depending on the product.

1. Fresh and Perishable Products

Fresh vegetables and other perishable products generally cannot be returned simply because the customer has changed their mind.

However, if a product is materially defective, spoiled, damaged, incorrect or does not match the order, please contact HamaraKart promptly.

2. Eligible Issues

A replacement or refund may be considered for:

  • Wrong product delivered

  • Materially damaged product

  • Spoiled or unusable product

  • Missing product

  • Product materially different from the order

3. Reporting a Problem

Please contact us as soon as reasonably possible after delivery.

Provide:

  • Order number

  • Product name

  • Description of the issue

  • Photographs, where applicable

This information helps us investigate and resolve complaints efficiently.

4. Non-Perishable Products

For non-perishable products, return or replacement conditions may depend on the product-specific terms displayed on the product page or during checkout.

5. Verification

HamaraKart may request photographs, order information, delivery details or other information reasonably necessary to verify a complaint.

6. Resolution

Depending on the circumstances, HamaraKart may provide:

  • Replacement

  • Refund

  • Store credit

  • Partial refund

  • Another appropriate remedy

7. Natural Agricultural Variation

Natural agricultural products may vary in:

  • Size

  • Shape

  • Colour

  • Weight

  • Texture

  • Appearance

Normal variations do not automatically qualify as defects.

8. Consumer Rights

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

9. Contact Us

mts projects
5/17, NIT5, Faridabad, 121001, Haryana, India
Email: support@hamarakart.com