Cancellation & Refund Policy

Last Updated: 19 August 2026

HamaraKart understands that customers may occasionally need to cancel an order or report an issue with a delivered product.

1. Order Cancellation

Customers may request cancellation before an order has been dispatched or otherwise processed for delivery.

Once an order has been dispatched, cancellation may not always be possible.

For fresh and perishable products, cancellation may be subject to additional operational limitations.

2. Cancellation by HamaraKart

HamaraKart may cancel an order where necessary due to:

  • Product unavailability

  • Incorrect product or pricing information

  • Delivery-area limitations

  • Payment failure

  • Suspected fraudulent activity

  • Technical errors

  • Operational reasons

  • Circumstances beyond reasonable control

Where payment has already been received for a cancelled order, the eligible amount will be refunded.

3. Refund for Incorrect, Damaged or Spoiled Products

If you receive:

  • An incorrect product

  • A materially damaged product

  • Spoiled or unusable produce

  • A missing product

  • A product materially different from what was ordered

please contact us promptly.

Customers may be asked to provide photographs or other information to help us verify the issue.

Depending on the circumstances, HamaraKart may provide a replacement, refund, store credit or another appropriate resolution.

4. Refund Processing

Approved refunds will generally be processed through the original payment method or another appropriate method.

The time required for the amount to appear in the customer's bank account or payment account may depend on the applicable payment provider or banking system.

5. Situations Where Refund/Replacement May Not Apply

A refund or replacement may not be available where:

  • The product has been consumed or substantially used

  • The issue resulted from improper storage after delivery

  • The customer provided an incorrect delivery address

  • The complaint is made after an unreasonable delay

  • The product condition is within normal natural variation for agricultural produce

This does not restrict consumer rights available under applicable law.

6. Promotional Offers

Refunds relating to promotional products, discounts, coupons or special offers may be subject to the terms of the relevant offer.

7. How to Request a Refund

Please contact us with:

  • Order number

  • Customer name

  • Registered mobile number

  • Product concerned

  • Reason for the request

  • Photographs or supporting information, where relevant

Email: support@hamarakart.com

8. Consumer Rights

Nothing in this policy is intended to remove or restrict consumer rights or remedies available under applicable Indian law.