Terms & Conditions

Last Updated: 19 August 2026

Welcome to HamaraKart.com, an online shopping platform operated by mts projects.

By accessing or using HamaraKart.com, placing an order or using our services, you agree to these Terms & Conditions.

1. Business Information

Website: HamaraKart.com
Legal Entity: mts projects
Registered/Business Address: 5/17, NIT5, Faridabad, 121001, Haryana, India
Email: support@hamarakart.com
Customer Support: +91 9328314899

2. Our Products

HamaraKart offers vegetables, agricultural products, grocery items and daily-use essentials.

We make reasonable efforts to ensure that product names, descriptions, images, prices, quantities and availability displayed on the website are accurate.

For natural and agricultural products, actual size, shape, colour, appearance, texture and weight may naturally vary.

Product images are for representation and may not always exactly match the product delivered.

3. Product Prices

Prices displayed on HamaraKart.com may change from time to time.

The applicable price displayed at the time of order confirmation will generally apply to that order, subject to correction of obvious pricing or technical errors.

Applicable taxes, delivery charges and other charges, where applicable, will be displayed before order confirmation.

4. Orders

Placing an order constitutes a request to purchase the selected products.

HamaraKart may accept, reject or cancel an order where reasonably necessary, including because of:

  • Product unavailability

  • Incorrect pricing or product information

  • Delivery limitations

  • Payment issues

  • Suspected fraud or misuse

  • Technical errors

  • Operational reasons

  • Circumstances beyond our reasonable control

If an order is cancelled after payment, any eligible amount will be refunded according to our Cancellation & Refund Policy.

5. Delivery

Delivery is available only in locations where HamaraKart's delivery service is operational.

Estimated delivery times may vary depending on:

  • Order volume

  • Product availability

  • Traffic

  • Weather

  • Delivery partner availability

  • Public holidays

  • Local conditions

  • Other operational circumstances

Customers are responsible for providing a correct delivery address and reachable phone number.

6. Fresh and Agricultural Products

Vegetables and agricultural products are naturally variable.

Minor variations in:

  • Size

  • Shape

  • Colour

  • Texture

  • Appearance

  • Weight

do not automatically constitute a defect.

If a product is materially damaged, spoiled, incorrect or unusable, please contact us promptly according to our Return & Replacement Policy.

7. Cancellation, Refunds and Replacements

Orders may be cancelled, refunded or replaced according to our:

  • Cancellation & Refund Policy

  • Return & Replacement Policy

These policies form part of these Terms & Conditions.

8. Payments

Payments may be processed through third-party payment service providers.

Customers must provide accurate payment and billing information.

HamaraKart will not ask customers to disclose their UPI PIN, card PIN, CVV or banking password to customer support.

9. Customer Accounts

If you create an account on HamaraKart.com, you are responsible for providing accurate information and maintaining the security of your account credentials.

10. Prohibited Activities

Customers must not:

  • Use HamaraKart for unlawful purposes

  • Attempt unauthorized access to our systems

  • Interfere with website functionality or security

  • Use automated systems to misuse the website

  • Provide fraudulent information

  • Conduct fraudulent transactions

  • Attempt to disrupt or damage the website

11. Intellectual Property

The HamaraKart name, logo, website design, text, graphics, photographs and other original content are owned by or licensed to mts projects unless otherwise stated.

Such content may not be copied, reproduced, modified or commercially exploited without appropriate permission.

12. Website Availability

We make reasonable efforts to keep HamaraKart.com operational. However, uninterrupted or error-free availability cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical issues, security events or circumstances beyond our reasonable control.

13. Force Majeure

HamaraKart shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, transportation disruption, strikes, internet failures or other unforeseen circumstances.

14. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Nothing in these Terms is intended to restrict any consumer rights or remedies that cannot legally be excluded.

15. Changes to These Terms

HamaraKart may update these Terms & Conditions from time to time. Updated terms will be published on this page.

16. Contact Us

mts projects
5/17, NIT5, Faridabad, 121001, Haryana, India
Email: support@hamarakart.com